Refund Policy for Secureinx

Last Updated: [DATE]

Secureinx, operated by Secureinx Limited (“we,” “us,” “our”), is committed to providing our customers with high-quality services. This Refund Policy outlines the conditions under which refunds for purchases or subscriptions may be granted.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

1.1 Subscription Cancellations:

• If you cancel a paid subscription within 14 days of the initial purchase date, you may be eligible for a full refund.
• Monthly subscriptions are non-refundable after the first 14 days; cancellations will only stop future charges.
• Annual subscriptions may be refunded on a prorated basis for the remaining unused months if canceled after the initial 14-day period.

1.2 Service Issues:
If you experience significant issues with the functionality or accessibility of the Secureinx app, please contact us to help resolve the problem. If we cannot resolve the issue, we may issue a partial or full refund based on the severity and impact of the issue.

2. Non-Refundable Fees

• Fees for one-time setup, customization, or professional services (such as consultations, training, or data migration) are non-refundable once the service has been rendered.
• Discounts, promotional offers, and other incentives are non-refundable and may not be exchanged for cash or other services.

3. Refund Process

To request a refund, please follow these steps:

3.1 Contact Us:
Email our customer support team at [Your Contact Email] with your account details, the reason for your refund request, and any relevant documentation or information.

3.2 Processing Time:
Once your refund request is approved, we will process your refund within 7-10 business days. The refunded amount will be credited back to your original payment method.

3.3 Refund Denials:
We reserve the right to deny refund requests if we determine that a refund is not warranted, such as if the refund request falls outside the eligible period or if there is evidence of misuse or violation of our Terms and Conditions.

4. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly.

5. Contact Us

If you have questions regarding this Refund Policy or require assistance, please contact us at:

Secureinx Limited
Company Number: 01601677166
Email: info@secureinx.com